| Competency | Level Achieved | Proficiency
(1=Novice, |
Development Plan | |||
| 1 | 2 | 3 | 4 | |||
LEADING AND MANAGING PEOPLE |
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| Performance Evaluation | Level 1. Makes sure staff understand evaluation criteria and evaluation process; works with staff to articulate clear performance plans and goals. | |||||
| Level 2. Works with staff to rewrite position descriptions and performance plans as organizational change occurs; follows up throughout the year to ensure that goals are appropriate and are being attained. | ||||||
| Staff Development | Level 1. Identifies staff members strengths and delegates tasks appropriately; uses rewards and recognitions effectively to recognize staff contributions; encourages professional development within resource constraints; directs staff having difficulties with personal or professional life to appropriate resources. | |||||
| Level 2. Recruits, develops, and retains a diverse and qualified workforce in an equitable manner; employs different approaches to getting work done; expands individual staff responsibility with assignments that increase discretionary range and scope. | ||||||
| Collaboration and Team Building | Level 1. Identifies and addresses morale concerns; encourages and facilitates cooperation within the organization and with customer groups; identifies and helps resolve conflicts to the satisfaction of all parties. | |||||
| Level 2. Develops leadership through coaching, rewarding, and guiding staff toward goal accomplishments; prevents conflicts by proactively addressing sources of conflict; creates a culture of trust, confidence, and high ethical standards through personal demonstration. | ||||||
| Customer Relations | Level 1. Actively promotes the ITU Customer Service Guidelines; uses a regular process of service evaluation from all customers; identifies customers and understands their needs; identifies customer concerns and collaboratively develops solutions. | |||||
| Level 2. Analyzes customer input to improve services; proactively anticipates customer needs; seeks continuous improvement in quality of services, products, and processes. | ||||||
KNOWING THE ORGANIZATION |
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| Mason/Commonwealth Policies and Procedures | Level 1. Can find policy and procedure documents; knows when to seek assistance applying policies and following procedures and what channels to use in doing so; understands and follows policies and procedures accurately, completely, and on time; applies appropriate policies in a consistent manner | |||||
| Level 2. Takes advantage of training and development opportunities to keep abreast of changes to policies and procedures; ensures that unit staff understand and apply policies and procedures appropriately. | ||||||
| ITU/Unit Vision, Mission, Goals | Level 1. Knows where to find vision/mission/goal documents; understands ITU and unit vision/mission/goals and uses them regularly in planning and managing resources; assists staff to understand vision/mission/goals. | |||||
| Level 2. Helps staff to operationalize the vision/mission/goals in the day-to-day work of the unit; contributes to the development of unit and ITU vision/mission/goals. | ||||||
Univ/ITU Strategic Plan |
Level 1. Knows where to find strategic planning documents; Knows channels for making inquiries for clarification and understanding; Demonstrates confidence in strategic plan. |
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Level 2. Helps staff to operationalize strategic plans in the day-to-day work of the unit; uses strategic plan to relate unit and staff role in achieving vision/mission/goals. |
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MANAGING RESOURCES |
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Planning |
Level 1. Knows the mission and strategic plans of his/her unit and the University; determines objectives for unit and develops plan to effectively support organizational goals; develops process for staff input on departmental planning; manages time effectively to meet goals and deadlines. |
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Level 2. Understands how unit work fits into the big picture of the ITU and university; identifies critical and less critical activities and assignments, based on mission and strategic plans; prioritizes activities making adjustments when appropriate; anticipates potential threats or opportunities; analyzes and uses data to improve the organization. |
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Project Management |
Level 1. Identifies goals, tasks, and resource requirements; sets milestones and goals; coordinates and communicates with project team; provides continual communication with customer; meets timelines, budget, and quality expectations. |
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Level 2. Includes plans for contingencies; controls and manages project change requests; records lessons learned for sharing with others; uses appropriate technology to facilitate project oversight and communication. |
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Budget Management |
Level 1. Knows and applies state and university regulations for standard business procedures; understands the basics of accounting and budgeting and the university's accounting structure; accesses and reviews standard budget reports as appropriate for the unit; creates yearly spending plan for all budget accounts; keeps appropriate records of unit spending and tracks it against spending plan; reallocates resources as organizational change occurs. |
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Level 2. Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organizes credible data to make a business case for changes and additional resources. |
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Information Management |
Level 1. Completes management reports as required and takes action to investigate anomalies; develops useful and timely information about the unit and the ITU for audiences within and outside the ITU; communicates relevant information to staff on a regular basis; identifies relevant sources of information for decision-making; understands privacy and security policies relevant to information developed and used in the unit. |
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Level 2. Evaluates credibility of information used in decision-making; develops process to monitor information distributed to internal and external audiences for currency, consistency, and correctness (e.g. web site, pamphlets, newsletters); communicates to staff and implements appropriate privacy and security measures for information developed and used in the unit. |
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Change Management |
Level 1. Recognizes need for change; is open to change and new information; involves staff in planning and implementing change; keeps staff and customers informed of progress on proposed changes; communicates change in a manner that invites support. |
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| Level 2. Encourages flexibility in re-evaluating staff roles and standard operating procedures; uses organizational performance assessment to anticipate change; plans effectively for change; develops processes for staff and/or customer input into proposed changes as appropriate; understands and applies strategies for handling negative responses to change. | ||||||
| Organizational Performance Assessment | Level 1. Seeks input from senior management, customers and staff on the unit's performance to assess strengths and weaknesses; understands the basic measures by which the performance of the unit is evaluated; develops processes for collecting and analyzing such data. | |||||
| Level 2. Reviews and changes assessment measures as appropriate; connects unit performance assessment to unit and University strategic goals. | ||||||
COMMUNICATING EFFECTIVELY |
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| Meeting Management | Level 1. Creates an effective meeting agenda; makes sure notes are taken and distributed as appropriate; defines constructive outcomes for meetings. |
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| Level 2. Ensures appropriate participation of all meeting participants; provides follow-up to meetings to make sure assignments and deadlines are clear. | ||||||
| Listening | Level 1. Listens for meaning from customers and staff | |||||
| Level 2. Listens carefully, is attuned to, and responds to non-verbal messages. | ||||||
Feedback |
Level 1. Provides constructive feedback to individual staff members; helps staff feel valued, appreciated, and included; responds promptly to messages from staff and customers | |||||
| Level 2. Develops regular processes for communicating information to staff members; develops regular processes for getting feedback from staff and customers; keeps staff and customers informed about the progress of addressing issues in which they are involved. | ||||||
| Presentation | Level 1. Organizes and effectively presents ideas verbally; communicates at a level appropriate to the audience. |
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Level 2. Uses appropriate tools (presentation software, small group discussion, etc.) to present information; communicates in ways that reflect organizational strategies and priorities. |
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| Written Communication | Level 1. Prepares concise and logical written materials; communicates pro-actively with staff and customers. |
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| Level 2. Communicates in ways that reflect organizational strategies and priorities; develops credible business case for additional resources or changes based on appropriate data. | ||||||