Communicating Effectively
Meeting Management
Level One Skills
- Creates an effective meeting agenda
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- Makes sure notes are taken and distributed as appropriate
- Defines constructive outcomes for meeting
Level Two Skills
- Ensures appropriate participation of all meeting participants
- Provides follow-up to meetings to make sure assignments and deadlines are clear
Listening
Level One Skills
- Listens for meaning from customers and staff
Level Two Skills
- Listens carefully, is attuned to, and responds to non-verbal messages
Feedback
Level One Skills
- Provides constructive feedback to individual staff members
- Helps staff feel valued, appreciated, and included
- Responds promptly to messages from staff and customers
Level Two Skills
- Develops regular processes for communicating information to staff members
- Develops regular processes for getting feedback from staff and customers
- Keeps staff and customers informed about the progress of addressing issues in which they are involved
Presentation
Level One Skills
- Organizes and effectively presents ideas verbally
- Communicates at a level appropriate to the audience
Level Two Skills
- Uses appropriate tools (presentation software, small group discussion, etc.) to present information
- Communicates in ways that reflect organizational strategies and priorities
Written Communication
Level One Skills
- Prepares concise and logical written materials
- Communicates pro-actively with staff and customers
Level Two Skills
- Communicates in ways that reflect organizational strategies and priorities
- Develops credible business case for additional resources or changes based on appropriate data
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